💰 30-Day Policy
Refund Policy
30-Day Money-Back Policy Subject to Terms and Conditions
🛡️
30-Day Money-Back Policy
Quick Overview
Our commitment to your satisfaction and peace of mind
30-Day Window
Refund requests must be submitted within 30 days of purchase and meet our quality criteria
Quality-Based Policy
Refunds granted for legitimate service quality issues and platform accessibility problems
Fast Processing
Approved refunds processed within 5-10 business days to original payment method
Fair & Transparent
Clear criteria and straightforward process with dedicated customer support
01
Refund Eligibility Criteria
Qualifying Circumstances for Refund Requests
Eligible for Full Refund
These situations qualify for complete refund of your purchase
Partial Refund Eligible
Circumstances that may qualify for prorated refund amounts
Non-Refundable
Situations where refunds cannot be processed
Full Refund Eligibility
- Request submitted within 30 calendar days of original purchase date
- Technical issues preventing access to masterclass content that remain unresolved
- Content quality significantly below advertised standards or descriptions
- Instructor cancellation or unavailability for scheduled live sessions
- Billing errors or unauthorized charges processed to your account
- Duplicate purchases made in error within the same billing period
- Medical emergencies or family circumstances preventing course participation
- Significant platform changes that materially affect promised services
- Course cancellation by Royal Certified before substantial content delivery
- Failure to provide promised course materials or resources within reasonable timeframe
Partial Refund Scenarios
- Subscription cancellation after partial billing period completion
- Course withdrawal with less than 25% content completion
- Publishing service cancellation before significant work completion
- Corporate training program downsizing with reduced participant numbers
- Course format changes that substantially alter the learning experience
- Instructor substitution that significantly changes course quality or focus
- Platform migration issues causing temporary service disruption
- Partial service delivery due to circumstances beyond our control
- Group enrollment reductions for corporate or institutional clients
- Seasonal or promotional pricing adjustments for ongoing subscriptions
Important Eligibility Note: All refund requests must be submitted through our official channels and include detailed reasoning. Requests based solely on change of mind or personal preference may not qualify for full refunds but will be reviewed on a case-by-case basis.
02
Non-Refundable Services
Services and Circumstances Not Eligible for Refunds
Completed Services and Content
- Masterclass programs with more than 50% content completion
- Certification programs where certificates have been issued and downloaded
- Publishing services where final products have been delivered
- Custom content creation that has been completed and provided
- One-on-one coaching sessions that have been conducted
- Live masterclass attendance regardless of satisfaction level
- Digital downloads that have been accessed and utilized
- Consulting services where deliverables have been provided
- Workshop materials that have been distributed or accessed
- Premium content bundles with substantial usage history
Time-Based Limitations
- Refund requests submitted more than 30 days after purchase
- Subscription services used for more than one complete billing cycle
- Annual memberships utilized for more than 90 days
- Course access that has been active for extended periods without complaint
- Publishing projects initiated more than 60 days prior to refund request
- Corporate training programs completed more than 45 days ago
- Certification renewals processed more than 30 days prior
- Promotional or discounted services purchased during limited-time offers
- Gift purchases made more than 90 days ago without prior notification
- Legacy services or discontinued programs no longer actively supported
Policy Violations and Misconduct
- Account termination due to terms of service violations
- Fraudulent payment methods or chargeback initiation
- Sharing account credentials or unauthorized access provision
- Intellectual property violations or content piracy
- Harassment or inappropriate behavior toward staff or participants
- Misuse of platform features or attempted system manipulation
- Providing false information during registration or certification
- Commercial use of personal licenses without proper authorization
- Violation of academic integrity policies during assessments
- Breach of confidentiality agreements or non-disclosure terms
Absolute Non-Refund Policy: Services obtained through fraudulent means, policy violations, or misuse of our platform are not eligible for refunds under any circumstances. Legal action may be pursued for significant violations.
03
Refund Request Process
Step-by-Step Guide to Requesting Your Refund
1
Submit Refund Request
Contact our customer support team at [email protected] with your order number, detailed reason for refund, and any supporting documentation. Include your full name, email address, and purchase date.
2
Initial Review Process
Our team acknowledges your request within 24 hours and begins evaluation within 2 business days. We may request additional information or attempt to resolve issues before processing the refund.
3
Eligibility Assessment
We review your request against our refund criteria, examine your account history, and verify the circumstances. This thorough review typically takes 3-5 business days to complete.
4
Decision Notification
You’ll receive a detailed email notification of our decision. If approved, we provide refund amount and processing timeline. If denied, we explain the reasoning and offer alternative solutions.
5
Refund Processing
Approved refunds are processed within 5-10 business days to your original payment method. You’ll receive confirmation once the refund has been initiated and should see it reflected in your account within 3-7 days.
Expedited Processing: We understand that refund situations can be urgent. For time-sensitive requests or exceptional circumstances, we offer expedited review processes. Contact our priority support line for immediate assistance.
04
Special Circumstances
Unique Situations and Exceptional Cases
Medical and Emergency Situations
- Serious illness or hospitalization preventing course participation
- Family emergencies requiring extended absence from studies
- Disability accommodations that cannot be reasonably provided
- Mental health circumstances affecting ability to engage with content
- Deployment or military service obligations
- Natural disasters or force majeure events affecting access
- Unexpected financial hardship due to job loss or economic circumstances
- Relocation to areas without adequate internet connectivity
- Death of immediate family member impacting educational goals
- Legal obligations or court proceedings requiring extended absence
Corporate and Institutional Refunds
- Budget cuts or reorganization affecting training programs
- Merger or acquisition changing educational requirements
- Significant staff reductions impacting group enrollments
- Regulatory changes making training irrelevant or obsolete
- Technology incompatibility with corporate systems
- Compliance issues preventing employee participation
- Contract disputes unrelated to service quality
- Change in business focus or strategic direction
- Economic downturns affecting professional development budgets
- Leadership changes resulting in program cancellation
Educational and Academic Considerations
- Course content significantly different from advertised curriculum
- Instructor changes that materially alter the educational experience
- Accreditation issues affecting certification value
- Schedule conflicts with mandatory academic or professional obligations
- Language barriers not adequately addressed in course materials
- Technical skill prerequisites not clearly communicated
- Platform accessibility issues for users with disabilities
- Time zone conflicts for live sessions that cannot be accommodated
- Academic calendar conflicts for student participants
- Professional licensing changes affecting certification relevance
Documentation Required: Special circumstances require appropriate documentation such as medical certificates, employer letters, or official notifications. All documentation will be kept confidential and used solely for refund processing purposes.
05
Alternative Solutions
Options Beyond Refunds to Ensure Your Satisfaction
Service Modifications and Adjustments
- Course transfer to alternative programs better suited to your needs
- Schedule adjustments to accommodate personal or professional conflicts
- Format changes from live to recorded sessions or vice versa
- Extended access periods for courses with time limitations
- Additional support sessions or one-on-one coaching
- Supplementary materials or resources to enhance learning experience
- Alternative certification pathways if original requirements cannot be met
- Platform access improvements or technical accommodation
- Language support or translation services for international students
- Flexible payment arrangements for financial difficulties
Credit and Compensation Options
- Account credits for future course purchases or services
- Partial credit for completed portions of multi-module programs
- Bonus materials or exclusive content access as compensation
- Discount codes for family members or colleagues
- Extension of membership benefits or premium access
- Priority enrollment in future courses or masterclasses
- Complimentary consulting sessions or career coaching
- Free access to premium webinars or special events
- Publishing service credits for authors and content creators
- Corporate training credits for organizational clients
Customer-First Approach: Our goal is your success and satisfaction. We often find that alternative solutions better serve our students’ needs than refunds. Our customer success team works creatively to find win-win solutions that support your educational and professional goals.
Contact Our Refund Support Team
We’re here to help with your refund questions and requests
Royal Certified Masterclass & Publishing
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States of America
Response Time: 24 hours for acknowledgment
Resolution Time: 5-7 business days average